Sue Hall

"My reputation is your guarantee"

"Just wanted to thank you for making the sale of 53 Carrington Avenue so seamless and stressless. My only regret is that we haven't actually met you yet! But we will make sure to come over and do that before long. Anyway, thanks again for all your great work on our behalf. "

- Trevor & Pauline

"Great company, great resources and great people. Sue has managed to sell our house within only the two month period we agreed upon. The sale became unconditional within seven days and Sue managed to keep our lovely tenant in place, as we had promised them. Great job! Thank you Sue and your team. "

- Mujiono family
More testimonials »

Complaints Process

 

Making a Complaint

 

Lodge Real Estate In-House Complaint Process


Lodge Real Estate has an established customer complaint process. In the event that the service provided by a salesperson licensee does not meet the expectation of the client or customer, those concerns should be addressed in the first instance to the Branch Manager concerned who will action it in accordance with the in-house procedures.

Click here to view our in-house process

 

Making a Complaint Through the Real Estate Agents Authority


Clients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house procedures; and that any use of the in-house procedures does not preclude their making a complaint to the Authority.

The Real Estate Agents Authority can be contacted at the following address:

The Real Estate Agents Authority
C/- P O Box 25-063
Wellington 6146
New Zealand

Sue Hall's Blog

The New Look Claudelands Bridge is Ready!

After seven weeks of construction, the new look Claudelands Bridge will be relaunched to the public this week. Some traffic management such as cones and message boards will be removed gradually to allow for road users to get used to the new layout and function.

Read More »

What Time is the Train on Saturday?

In July 2018, we reported on the possibility of a commuter train between Hamilton and Auckland being talked about between the New Zealand Transport Agency and various Councils and in December 2018, the business case and funding were approved.

Read More »

Victoria on the River to Get New Addition

Hamilton’s Victoria on the River park will feature a new sculpture thanks to the generosity of philanthropic arts organisation MESH Sculpture Hamilton.

Read More »

KiwiBuild Revisited

Housing Minister Megan Woods has announced a reset of the KiwiBuild scheme. The target to construct 100,000 KiwiBuild homes in 10 years has been dropped. "We will be dropping the target of 100,000 houses over 10 years. It was overly ambitious and led to contracts being signed in places where there was little first home buyer demand", Woods said.

Read More »

Anglesea Street Te Koopuu Mural Project

Hamilton is about to get a mural, and you could be the one to paint it. If you're keen, it might pay to put some time aside - The mural is set to be 11 metres high and 248 metres long - Potentially New Zealand's largest.

Read More »

More Blog Articles »