Sue Hall

"My reputation is your guarantee"

" Awesome Team Sue Hall! It has been a pleasure working with a person of Sue's calibre. She was always professional in her attitude, warm and kind. She has an excellent knowledge of the housing marketing and an intuition regarding people, which gave a stabilising influence when "nervousness" appeared at times. She gave suggestions that were well timed and appreciated and..."

- R Lee & M Hohua

"Just wanted to thank you for making the sale of 53 Carrington Avenue so seamless and stressless. My only regret is that we haven't actually met you yet! But we will make sure to come over and do that before long. Anyway, thanks again for all your great work on our behalf. "

- Trevor & Pauline
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Complaints Process

 

Making a Complaint

 

Lodge Real Estate In-House Complaint Process


Lodge Real Estate has an established customer complaint process. In the event that the service provided by a salesperson licensee does not meet the expectation of the client or customer, those concerns should be addressed in the first instance to the Branch Manager concerned who will action it in accordance with the in-house procedures.

Click here to view our in-house process

 

Making a Complaint Through the Real Estate Agents Authority


Clients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house procedures; and that any use of the in-house procedures does not preclude their making a complaint to the Authority.

The Real Estate Agents Authority can be contacted at the following address:

The Real Estate Agents Authority
C/- P O Box 25-063
Wellington 6146
New Zealand

Sue Hall's Blog

Hamilton home sellers cautioned against 'fast sale mentality' as holidays approach

The average number of days to sell a home in Hamilton hit 25 in October. This is the fastest average sale time in the city in five years. Additionally, Real...

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Upcoming and current Hamilton projects

Hamilton is one of the fastest growing cities in the country! In the past, Hamilton has been known as a centre for agriculture. But today it is it's infrastructure that is...

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4 ways to better understand buyers in the Hamilton property market

Understanding who your buyer is is a cornerstone to selling a house. Knowing who your key buyers are (or will be) and what their needs are can affect the value...

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How is the Real Estate Market looking following Covid-19?

Though it is always difficult to have a crystal ball when it comes to predicting the real estate market, there are several historical factors we can look at when evaluating the market moving forward.  A number of comments in this blog have come from trusted sources and experiences of those who have had lengthy careers in the Real Estate industry, including working through the previous Global Financial Crisis.

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Covid-19 and Your Property - What You Need to Know

For answers to the frequently asked questions regarding Covid-19 and Real Estate, please visit this informative article from Lodge Real Estate.

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